FAQ

What we get asked most.

About getting started

Do I need a credit card to try Bockland?: No. Just sign up for the trial. No credit card required.
Do I need to load my clients' information before using it?: No. You don't need to load anything. The trial already includes a few "system dogs" so you can try Bockland. But we strongly recommend that, when filling up the form, you include just the names of the dogs you expect to receive in the next few days. That way you'll really be using it, not just trying it.
Do I need training?: Bockland is designed to be learned while you use it. Basic operation doesn't require training at all.
Do I have to change how I take bookings?: Not necessarily. You can start using Bockland for daily operations and add bookings when it makes sense.
Can more people in my organization try Bockland too?: Yes. Once you have access to the trial, you can go to Menu → Users and send invitations so everyone can try it.

How much does it cost?: You can find the price in your own currency by visiting https://www.bockland.app/precios
I like Bockland and want to continue beyond the trial. What do I need to do?: It's very easy. At any time during the trial, just go to Menu → Subscription and follow the instructions.
What is Paddle?: Paddle is the system that Bockland uses for international billing, once you have decided to subscribe to the service. Charges on your credit card statement will appear as PADDLE.NET * BOCKLAND. When managing your subscription in Bockland, a message will let you know when you are being redirected to Paddle's website.
Can I cancel my subscription?: Yes. You can cancel your subscription at any time.
Do I have to pay a penalty if I cancel my subscription?: No. There are no contract terms. Cancel any time without any penalty.
How can I cancel my subscription?: Just go to Menu → Subscription → Manage subscription, select your subscription and then click Cancel subscription.
What else can I do with Bockland during the trial period?: The whole Bockland is available to you during the trial period. You don't need to modify anything if you don't want to. But if you're curious, or have already made up your mind about continuing with Bockland, you can update your dogs' pictures, their information, load your own prices, modify parameters, and more.

How do I install Bockland?: Bockland runs directly in your web browser, so you don't need to download it from an app store. To give it the look and feel of a native app on your device (with its own icon on your home screen, quick access, and a full-screen view without the browser bar), just follow these steps depending on your browser: Chrome: Open the 3 vertical dots menu in the top right corner of the screen. Select "Install app" or "Install and create shortcut" (or "Add to Home screen"). Then select "Install" or "Add". Safari: Tap the Share icon (a square with an arrow pointing up) located in the toolbar. Select "Add to Home Screen". Then select "Add". You can access the app anytime from your browser at https://app.bockland.app/login
Does it work for dog daycares and boarding?: Yes. It's designed for dog hospitality services, covering different types of operations and commercial models.
Does it manage vaccines and alerts?: Yes. Relevant information appears before and during check-in, when it needs to be reviewed.
Can I work with packs, coupons or memberships?: Yes. If your operation uses prepaid visits, renewals or time-based rates, you can manage them from the system.
Does it include shuttle?: Yes. Bockland can reflect pickup and delivery movements within the operation.

Any questions left?